FAQ

How long will it take for my order to be shipped, and when can I expect to receive it?

The shipping time for your order depends on the brand. It may be dispatched on the same business day or take 1-2 days to ship. In rare cases, unforeseen delays may occur. On average, delivery is expected within 4-7 days. Any extended delivery times beyond that will be specified on the product page. We assure the fastest processing and shipping times in the industry, along with highly responsive customer service.

Which payment methods do you accept?

We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay).

What is your return policy?

We offer a 30-Day Money Back Guarantee on all items. Please refer to our 30-Day Return Policy at the bottom of the page for details.

What is your cancellation policy?

Orders can be canceled for a 100% refund before they are shipped. Notify us immediately at orders@theoutdoorshoppe.com if you wish to cancel. Once the order has shipped, it is subject to our 30-Day Return Policy.

What if my product is damaged?

Inspect your item(s) upon arrival, noting any damage, even to the box, when signing for delivery. If you cannot open the package during delivery but suspect damage, indicate "suspect damage" on the delivery receipt. If your item(s) arrive damaged, send photos to orders@theoutdoorshoppe.com and we will process a replacement or compensation.

How do I place an order?

To place an order online, click "Add To Cart" on your preferred product and proceed to checkout. Enter shipping and billing information and complete checkout. For phone orders, call us at 800-913-7605  immediate confirmation and order processing.

How do I know when my order will ship?

Upon order placement, you'll receive a confirmation email with credit card authorization and shipping/billing information. We'll process your order immediately, and once it ships, you'll receive an email with a tracking number. If an item is out of stock, you'll be notified within one business day.

Will you send an order confirmation via email?

Yes, an order confirmation will be sent to the email address provided for each submitted order. We recommend printing and saving the confirmation for your records.

Do you charge sales tax?

We're located in Wyoming and only charge sales tax for orders shipped within Wyoming, offering potential savings compared to other locations.

Can I change my order?

Yes, you can change your order at no cost by emailing us at orders@theoutdoorshoppe.com before shipping. Any price difference will be credited or invoiced accordingly. For immediate assistance, contact us at 800-913-7605 regarding your order status.